Frequently Asked Questions

Here at LuxiaSuites we want you to feel right at home right away. Here are several commonly asked questions from our guests.

Can you please provide entrance directions to the extended-stay?

LuxiaSuites City Center

The BPG Garage is located at 1165 N. Orange Street, Wilmington DE. 1007 North Orange is the mailing address.

Main Entrance: Arrivals should use the front entrance and parking circle on 10th  & Tatnall Street to enter (entrance to the right of Starbucks), check-in and unload. This entrance is located at the intersection of 10th Street (A.K.A. Delaware Avenue) and Tatnall Streets.  If using GPS, please refer to 223 Delaware Avenue. Pull into the circle, where Starbucks is located.  This is the ground floor of the building you will be entering.  Park in the circle, if available, the “LuxiaSuites” space.  During Monday – Friday, hours 8 am-4 pm you will have 20 minutes to unload or load.  On weekends, the circle is not monitored and you may park, first come first serve.

LuxiaSuites Justison Landing

331 Justison Street Wilmington, DE 19801

The entrance is located directly across from Constitution Yards Bees Garden across the street. There is signage to the left of the entry that says, “The Residences at Justison Landing.”

 

Where do I park?

LuxiaSuites City Center

Please park in the garage at the Park BPG Garage located at 1165 N. Orange Street Wilmington, DE.

LuxiaSuites Justison Landing

There is a parking garage attached you will receive access to after you check-in. Please be sure to park on the 3rd floor or above only.

 

What is the check-in process?

LuxiaSuites City Center 

Key pick up after 3:00 PM is at the concierge desk located on the ground floor a concierge is present 24/7. (Arrivals may check-in anytime after 3 PM.)

LuxiaSuites Justison Landing

Key pick up available Mon-Fri 3pm – 10pm; Sat 5pm – 11pm; Sun 5pm – 10pm at 331 S. Justison Street, concierge desk located on the ground floor. Entrance to the apartment is on the other side of the block, 340 S. Madison Street.

 

What is the check out process?

LuxiaSuites City Center

Please leave keys and building access card in the suite on the table and lock the door behind you.

LuxiaSuites Justison Landing

Please leave keys, building access card and parking transponder in the suite on table and lock door behind you.

 

What are the management office hours?

We have a management office located at 1007 North Orange Street’s hours are 8 am- 5 pm, Monday through Friday.

 

What is the emergency maintenance phone number?

The emergency maintenance number for after-hour emergencies, including loss of power, heat or cooling loss, water leaks of any kind, loss of functioning toilets, and lost keys is 1.800.470.9204.

 

What about maintenance that is a non-emergency?

We have an on-site maintenance team to take care of any issues that may come up during your stay? 97% of all maintenance issues are resolved on the same day that we receive a call – please be sure and report problems as soon as you discover them. Our team works Monday through Friday during regular office hours. Please call 302-778-3200 to report a problem. We have an on-call maintenance emergency number (see your Suite information packet) for after-hours issues such as a leak or air conditioning/heating problems. “Just give us a call – we’ll change that light bulb for you!” – Matt B.

 

Are the suites Non-Smoking? Yes, all of our suites and common areas are smoke-free.

 

Is there free parking in the city anywhere?

Parking at the city’s meters is complimentary on Saturday and Sunday and from 6 pm-8 am on weekdays.

 

What other downtown parking options are there? 

Hotel DuPont • $155/mo • 302.594.3195
820 N. French Street • $150/mo • 302.651.3600
Hyde Park, 10th & Shipley • $185/mo • 302.652.5191
7th & Shipley – LOT • $105/mo • 302.651.3100
6th & Orange Street – LOT • $95/mo • 302.655.4442
Central Parking, 208 W. 12th • $175/mo • 302.651.3600

How close is LuxiaSuites to public transportation and the train station? 

LuxiaSuites is very close to public transportation. Nearby transportation options include The Dart bus, Wilmington Trolley, Amtrak and Septa Stations.

Approximately one mile from City Center and Rodney Square – with taxis available at the train station. The station is a short walk from LuxiaSuites Justison Landing and simply across the bridge from LuxiaSuites Christina Landing.

 

What restaurants would you recommend nearby?

Restaurants within walking distance of our City Center location that we recommend include Cafe Mezzanotte, Tonic Bar and Grille and The Washington Street Ale House.

Wilmington is full of excellent restaurants! For more options click here or check out our local food blog!

 

What are some local night-time entertainment options?

The Queen (302) 994-1400                                           500 N Market Street Wilmington, DE 19801

Penn Cinema on the Riverfront: (302) 656-4314     401 S Madison St, Wilmington, DE 19801

Ernest & Scott Taproom (302) 576-9861                    902 N. Market Street

Chelsea Tavern (302) 777-2040                                    821 North Market St., Wilmington

Kelly’s Logan House (302) 652-9493                          1701 Delaware Ave., Wilmington

Tonic (302) 777-2040                                                       111 West 11th St., Wilmington

Catherine Rooney’s (302) 654-9700                             1616 Delaware Ave., Wilmington

Nomad (302) 655-8800                                                  905 N Orange St, Wilmington

1984 (302) 384-6479                                                       2511 W 4th St, Wilmington

Domaine Hudson  (302) 655-9463                               1314 N Washington St, Wilmington

 

I am moving to Wilmington and looking for long-term apartments, where would you recommend? 

Our parent company, ResideBPG, has excellent options for long-term unfurnished apartments.

 

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